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Login Help

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Login Basics

Library resources require you to login when off-campus. The login is tied to the campus maintained LDAP system and not the library. You will use the same username and password that you would use to login to your DYC email account or the computing lab computer (note: do not include in Username for login however).

Login Denied

Double check that you have entered your credential information correctly. Most "Login Denied" requests are due to incorrect password entries.

The format of your username is typically the first 5 characters of your last name + the first character of your first name + your 2 digit day of birth.

Name: Amy Donaldson + Date of Birth: January 15 = Username: donala15

Once you have determined that you are entering the correct username/password and still getting the "Login Denied" message you will want to visit the DYC Webmail site to make sure that your password is current (you may be asked to update your password).

If you do not know your password you may contact the DYC Help Desk at 716-829-8282 or email and have them reset your password.

Other Common Problems

Recommended browsers include Internet Explorer, Mozilla Firefox, Google Chrome and Safari. Many patrons have found that problems with one browser are not present with another browser. Make sure that you are using a current or recent version of the browser software.

Check Your Browser Settings

Cookies: Is your browser set to accept cookies? Your Internet browser should be set to accept cookies. Check your browser's Help file for instructions on cookie settings.

Cookie Settings Instructions by Browser:
    •    Internet Explorer
    •    Firefox
    •    Chrome

Popup Blocker Settings: If you are using a browser or firewall that blocks popups, you may need to change the settings of the browser or firewall to allow popups either temporarily, for a particular site, or for the duration of your session.

Popup Blocker Instructions by Browser:
    •   Internet Explorer
    •    Firefox
    •    Google Chrome

Proxy Settings: If you have your browser set for a specific proxy server, you may need to change your browser settings to automatically detect proxy settings.

Proxy Setting Instructions by Browser:
    •   Internet Explorer
    •    Firefox


Clear the Browser Cookies

Many problems occur from corrupt cookies that sometimes are saved into your browser while you are searching the library databases. These will often cause problems with future sessions. If you are unable to get into a database that you recently visited then you will want to delete cookies within your browser. Web browsers will typically let you delete all cookies or cookies from a specific site. Delete for cookies from to resolve this issue.

See "Cookie setting" links above for help in deleting cookies.

Software Conflicts

Web accelerator and Spyware Protection software can also cause issues when trying to access our databases. If you are using software in these categories try temporarily disabling or turning off the software while accessing the databases.

Contact the Research Assistance desk at 829-7747 during normal library hours if you are still unable to connect.

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